OVERVIEW
Embark on your journey toward sustainable energy with unparalleled ease and efficiency, thanks to our cutting-edge 6500W 48V Off-Grid Hybrid Inverter. This comprehensive package equips you with all the essentials needed to seamlessly integrate solar power into your lifestyle.
At the heart of this kit lies a formidable ensemble of twelve high-performance MEGA 335W Solar Panels, meticulously engineered to maximize solar absorption and energy output. Whether you're facing challenging conditions or basking in bright sunlight, these panels ensure optimal performance to power your endeavors.
Complementing these panels are four robust 4.8KW 48V Lithium Batteries Alpha 5, offering ample energy storage to fuel your off-grid lifestyle day and night. These advanced batteries provide exceptional performance, reliability, and longevity, giving you the confidence to venture off-grid with peace of mind.
Enhancing the performance and safety of your solar setup is our PV DC Quick Disconnect Switch and 150A 48V Battery Breaker. These essential components ensure efficient power management and protection for your system, allowing you to harness solar energy with confidence.
To streamline your installation process, we include a 125 Amp 8-Space 16-Circuit Combiner Box, providing a centralized hub for connecting and organizing your solar components. With easy-to-follow instructions and all necessary components included, setting up your solar system has never been simpler.
Whether you're powering your home, cabin, or RV, our complete kit offers a reliable and efficient solution for harnessing the power of the sun. Embrace sustainable living and embark on your solar adventure today!
WHAT'S INCLUDED IN THE PACKAGE
- 1x 6500W 48V Off-Grid Hybrid Inverter (Model: RS-H6548)
- 12x MEGA 335W Solar Panel (Model: RS-M335)
- 4x 4.8KW 48V Lithium Battery Alpha 5 (Model: RS-B48100)
- 6x 10AWG 25FT Extension Cable (Model: RS-325102)
- 2x Y Branch Parallel Adapters (Model: RS-Y2)
- 24x Z-Brackets (Model: RS-ZB4C)
- 1x PV DC Quick Disconnect Switch
- 1x 150A 48V Battery Breaker
- 2x 8 Stud Bus Bar
- 1x 2/0 Gauge 2 Foot Battery Cable, Positive
- 1x 2/0 Gauge 3 Foot Battery Cable, Positive
- 1x 2/0 Gauge 5 Foot Battery Cable, Negative
- 4x 2 Gauge 5 Foot Battery Cable Positive
- 4x 2 Gauge 5 Foot Battery Cable Negative
- 1x 125 Amp 8-Space 16-Circuit Combiner Box
- 1x 12 Terminal Ground Kit
- 8x 20 Amp Single-Pole Circuit Breaker
- 1x 6/3 SOOW Outdoor Durable Cable
Order Confirmation:
Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and contact you via email or phone. If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees of up to 20% of the item's value may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (307) 317-7213. Cut off time is 4 pm EST.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of US (Hawaii and Alaska are exclusions).
Eco Solar Kits does not ship orders directly to Hawaii or Alaska. Clients needing delivery to these locations must arrange a freight forwarder and enter the forwarder’s address as the shipping address. Eco Solar Kits will then ship the order to the designated freight forwarder under our standard shipping terms.
Typically, orders are processed immediately upon receipt, taking approximately 1-4 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-6 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
- Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
- Restrictions on truck height or bridge laws during transportation
- Deliveries to islands
- Road or access restrictions
- Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Return and Refund Policy
At D&D Eco Power Goods LLC, we strive to ensure our customers are completely satisfied with their purchases. Our return and refund policies are designed to provide a fair and transparent process based on the delivery date of your item.
Return Eligibility
You have 30 days from the delivery date to initiate a return. To be eligible for a return, the item must meet the following conditions:
- Unused and packaging intact: The item must be in its original packaging and condition.
- All tags intact: Any tags must remain attached.
- Proof of purchase: You will need to provide a receipt or proof of purchase.
Items that do not meet these conditions will not be accepted for return.
Circumstances Under Which Returns Are Offered
- Canceling an Order: You may cancel your order before it has shipped. A 3% deduction will apply to cover platform fees from the total amount paid.
- Damaged on Arrival: If your item arrives damaged, please file the damage with the shipping carrier and contact us within 24 hours of delivery to assess the issue. We may request photos of the damage.
- Faulty Manufacturing or Broken After Use: Items with manufacturing defects or that break under normal use are covered under the manufacturer's warranty. Please contact us for guidance.
- Changed Your Mind: If you decide to return an item because you changed your mind, please ensure it meets the return eligibility criteria stated above.
- Exchanges: To expedite an exchange, return the unwanted item first and place a new order for the desired item.
- Wrong Product Received: If you receive the wrong item, please contact us immediately so we can rectify the issue.
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact Us: Reach out via phone at +1 (307) 317-7213, live chat on the website, or email us at hello@ecosolarkits.com . You can also fill out the contact form on our website.
- Provide Necessary Information: When contacting us, include:
- Your order number
- First and last name of the person who paid for the order
- A brief description of the issue
- Photos of the product (if applicable, especially for damaged items)
- Return Authorization: You will receive a return authorization from our team. Please note that returns without prior authorization will not be accepted.
- Shipping Instructions: Upon approval, it’s the customer's responsibility to obtain a return shipping label and receive instructions from the manufacturer on where to send the package.
- If our managers and the customer are unable to obtain the shipping address and label from the manufacturer within 15 business days, the customer will receive the shipping label directly from us and should send the products to 8165 Main St, Vancouver, BC V5X 3L0, Canada.
- Return Shipping: Customers are responsible for return shipping costs, even if the return is due to a damaged or incorrect item.
Refund Policy
We prioritize customer satisfaction and aim to provide a seamless refund experience. This refund policy is based on the delivery date of your item to ensure fairness in the return process.
Circumstances Under Which Refunds Are Offered
- If the Products Never Arrived: If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue with the carrier and, if confirmed as lost, process a full refund.
- Damaged on Arrival: If your item arrives damaged, please notify us within 24 hours of delivery. We may ask for photographs of the damage to facilitate the refund process. Once approved, you will receive a full refund.
- Faulty Manufacturing or Broken After Use: Items that exhibit manufacturing defects or break under normal use are covered under our warranty. Please reach out to us with details of the issue, including photos. If the item is confirmed faulty, you will be eligible for a full refund or replacement, depending on your preference.
- Changed Their Mind: If you decide to return an item because you changed your mind, it must be returned in its original, unused condition, following the return policy guidelines. Once the return is approved, you will receive a refund, minus any applicable restocking fees.
- Wrong Product Received: If you receive an incorrect item, contact us immediately. We will provide instructions for returning the wrong product, and once received, you will be eligible for a full refund or exchange for the correct item.
When to Expect a Refund
Refunds will be processed based on the delivery date of the product. Once the manufacturer receives and inspects your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through your original payment method, typically within 10 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Information
- Return Window Extension: The return window is extended to 35 days during the following periods:
- Orders between Nov 25, 2024 and Nov 30, 2024
- Orders between Dec 25, 2024 and Dec 31, 2024
- Restocking Fee: Returns not related to damaged items may incur a 25% restocking fee.
- Refund Processing Time: The processing time for refunds is approximately 10 days from receipt of the returned item.
Contact Information
For any questions or concerns regarding our return or refund policy, please do not hesitate to contact us:
