Welcome to our FAQ page! Here, you'll find answers to common questions about our products, services, and policies. If you don't find what you're looking for, feel free to contact us.
Eco Solar Kits provides high-quality solar energy products, including solar panels, batteries, inverters, and portable power solutions. We specialize in off-grid and renewable energy systems to help customers harness clean energy for their homes, RVs, cabins, and more.
We are located at:
1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
You can reach us through:
Orders are processed within 1-4 business days after order confirmation, payment, and pick-up time.
Typically, delivery takes 5–10 business days within the mainland US. For freight carrier shipments, delivery time may vary between 4–6 business days, depending on your location.
Yes! We offer free shipping on all orders within the mainland US. However, Hawaii and Alaska are excluded.
We do not ship directly to Hawaii or Alaska. Customers in these locations must arrange for a freight forwarder.
Once your order ships, you will receive a tracking number via email within 24 hours. If you haven’t received tracking information within 6 days, contact us at +1 (307) 317-7213.
You have 30 days from the delivery date to initiate a return. The product must be unused, in its original packaging, and accompanied by proof of purchase. Returns for non-damaged items may be subject to a 25% restocking fee.
Yes, orders can be canceled before shipment. Please note that a 3% deduction will apply to cover platform fees.
If your item arrives damaged, please contact us within 24 hours of delivery and provide photos of the damage. We’ll work with you to resolve the issue quickly.
Refunds are typically processed within 10 business days after the manufacturer inspects your returned item. It may take additional time for your bank or credit card provider to reflect the refund.
We offer various solar kits tailored to different needs, including:
Yes! We sell a wide range of solar panels, batteries, inverters, and portable power solutions, available by type, brand, voltage, and capacity.
Yes, all our products are covered under the manufacturer’s warranty. Warranty details vary by product, so please check the product page or contact us for specific information.
Yes! Check out our Black Friday Sale for incredible discounts, including:
You can apply promo codes at checkout. For example, use ECO100 to get $100 OFF your order.
Absolutely! Our team is here to guide you. Contact us at hello@ecosolarkits.com or call +1 (307) 317-7213 for personalized recommendations.
Currently, we do not provide installation services, but we can recommend professionals in your area.
We offer post-purchase support to help you troubleshoot or optimize your solar energy system. Contact us for assistance.
If you have further questions, feel free to reach out to us at:
We’re committed to helping you achieve your renewable energy goals with ease and confidence!
