Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and contact you via email or phone. If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees of up to 20% of the item's value may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (307) 317-7213.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of US. Typically, orders are processed immediately upon receipt, taking approximately 1-3 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-7 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
Restrictions on truck height or bridge laws during transportation
Deliveries to islands
Road or access restrictions
Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Phone: +1 (307) 317-7213
Business Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
Hours Of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
Company Name: D&D ECO POWER GOODS LLC
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Our return policy allows a 30-day window from the date of receiving your item to request a return. For a return to be eligible, the item must be in its original packaging, unused, unworn, and include all tags. Additionally, you will need to provide the receipt or proof of purchase. Items not meeting these conditions will not be accepted for return.
To initiate a return, please contact us at +1 (307) 317-7213. If your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Returns without prior authorization will not be accepted. Returns not related to damaged items will be subject to a restocking fee of 25%.
In case of a return, customers will be responsible for a return shipping.
Refund processing time is 10 days.
Please note that items outside the 30-day return period will not be accepted. If you have any questions about returns, feel free to contact us at +1 (307) 317-7213.
If you decide to cancel your order before shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.
Damages and Issues:
Upon receiving your order, promptly inspect it. If you discover any defects, damages, or receive the wrong item, contact us immediately to assess the issue and take appropriate action to rectify it. For damaged items, inform us within 24 hours of receiving the package.
Exchanges:
To expedite the exchange process, return the item you have and make a separate purchase for the desired item. This ensures a speedy process and guarantees you get what you want without delay.
Refunds:
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed automatically through your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. For any further questions, don't hesitate to reach out to us at +1 (307) 317-7213.
If you decide to cancel your order before shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.
Additional info:
Orders between Nov 25, 2024 and Nov 30, 2024
Return within 35 days
Orders between Dec 25, 2024 and Dec 31, 2024
Return within 35 days
Contact information
Phone: +1 (307) 317-7213
Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Hours of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
Discover the Fortress Power eVault Max 18.5kWh LFP Battery – your superior solution for home and business energy storage. Boasting a robust 18.5kWh capacity, this lithium iron phosphate (LFP) battery ensures that your power supply remains uninterrupted, safeguarding against any blackouts.
FEATURES
Extensive 18.5kWh energy capacity for enduring power backup
Utilizes durable Lithium iron phosphate (LFP) technology for prolonged lifespan and performance
Incorporates an advanced battery management system to enhance performance and ensure safety
Straightforward installation and low maintenance requirements
Broad compatibility with various solar inverters and charge controllers
Engineered to perform reliably in tough environments and extreme weather conditions
Certified with UL9540 and UN38.3 for safety assurance
Comes with a comprehensive 10-year warranty, providing long-term security and support.
Equip your solar energy system with the Fortress Power eVault Max 18.5kWh LFP Battery for dependable, eco-friendly energy storage that stands the test of time.
Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and contact you via email or phone. If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees of up to 20% of the item's value may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (307) 317-7213.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of US. Typically, orders are processed immediately upon receipt, taking approximately 1-3 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-7 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
Restrictions on truck height or bridge laws during transportation
Deliveries to islands
Road or access restrictions
Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Phone: +1 (307) 317-7213
Business Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
Hours Of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
Company Name: D&D ECO POWER GOODS LLC
Our return policy allows a 30-day window from the date of receiving your item to request a return. For a return to be eligible, the item must be in its original packaging, unused, unworn, and include all tags. Additionally, you will need to provide the receipt or proof of purchase. Items not meeting these conditions will not be accepted for return.
To initiate a return, please contact us at +1 (307) 317-7213. If your return is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Returns without prior authorization will not be accepted. Returns not related to damaged items will be subject to a restocking fee of 25%.
In case of a return, customers will be responsible for a return shipping.
Refund processing time is 10 days.
Please note that items outside the 30-day return period will not be accepted. If you have any questions about returns, feel free to contact us at +1 (307) 317-7213.
If you decide to cancel your order before shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.
Damages and Issues:
Upon receiving your order, promptly inspect it. If you discover any defects, damages, or receive the wrong item, contact us immediately to assess the issue and take appropriate action to rectify it. For damaged items, inform us within 24 hours of receiving the package.
Exchanges:
To expedite the exchange process, return the item you have and make a separate purchase for the desired item. This ensures a speedy process and guarantees you get what you want without delay.
Refunds:
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed automatically through your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. For any further questions, don't hesitate to reach out to us at +1 (307) 317-7213.
If you decide to cancel your order before shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.
Additional info:
Orders between Nov 25, 2024 and Nov 30, 2024
Return within 35 days
Orders between Dec 25, 2024 and Dec 31, 2024
Return within 35 days
Contact information
Phone: +1 (307) 317-7213
Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Hours of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
Company Name: D&D Eco Power Goods LLC
DISCLAIMER
Last updated November 04, 2024
WEBSITE DISCLAIMER
The information provided by D&D Eco Power Goods LLC ("we," "us," or "our") on https://ecosolarkits.com/ (the "Site") is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
EXTERNAL LINKS DISCLAIMER
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
TESTIMONIALS DISCLAIMER
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
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