OVERVIEW
Enhanced Energy Potential
Unlock greater energy reserves with our DELTA 2 Max Smart Extra Battery, boasting an expandable capacity of 2-6kWh. Seamlessly integrate up to two additional batteries to elevate your storage potential to a robust 6144Wh. Whether for home backup, RV adventures, outdoor excursions, or daily use, our solution offers unmatched versatility at a fraction of the cost—up to 30% more affordable than comparable power stations.
Decade-Long Durability
Powered by advanced LFP battery technology, the DELTA 2 Max Smart Extra Battery guarantees longevity, enduring up to 3000 complete cycles while maintaining 80% capacity. Enjoy a reliable power source for up to 10 years, even with daily utilization—exceeding the lifespan of similar-capacity stations by sixfold.
Effortless Integration
Say goodbye to complex setups. Simply connect the DELTA 2 Max Smart Extra Battery to your power station for instant energy expansion. Utilize the intuitive EcoFlow app for effortless charging and monitoring, ensuring seamless operation and control at your fingertips.
Space-Savvy Stackability
Designed with practicality in mind, our batteries feature a stackable, space-saving design. Safely stack them atop power stations or one another to optimize space utilization and minimize clutter, blending functionality with convenience seamlessly.
FEATURES
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Enhanced Capacity Expansion: Elevate the capacity of DELTA 2, DELTA Max, and DELTA 2 Max by an additional 2048Wh.
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Triple Power Efficiency at Reduced Cost: With an expandable capacity ranging from 2-6kWh, our solution accommodates your energy storage requirements. Incorporate up to two DELTA 2 Max Smart Extra Batteries to achieve a formidable 6144Wh capacity, all while enjoying savings of up to 30% compared to similar-capacity power stations.
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Decade-Long Lifespan with LFP Battery Technology: Experience a decade of reliable performance with our LFP battery, sustaining daily use for 10 years until reaching 80% of its original capacity. Benefit from over 3000 charging cycles made possible by advanced LFP chemistry.
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Effortless Operation: Enjoy hassle-free plug-and-play functionality without the need for elaborate setup. Harness the convenience of the EcoFlow app to effortlessly monitor and manage the DELTA 2 Max Smart Extra Battery.
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Comprehensive 5-Year Warranty: Rest assured with one of the most extensive warranties in the industry, providing you with peace of mind and exceptional support.
SPECIFICATIONS
| Capacity |
2048Wh |
| Input Port |
51.2V, 2000W Max |
| Output Port |
51.2V, 3200W Max |
| Battery |
LFP chemistry, 3000 cycles to >80% capacity |
| Dimension |
464 × 235 × 283 mm (18 × 9 × 11 in) |
| Weight |
19kg (42lbs) |
| What’s in the box |
Extra Battery, Cable, User Manual, Warranty Card |
| Compatible with |
DELTA 2 / DELTA Max 2000/ DELTA 2 Max |
ADDITIONAL DOCUMENTATION
EcoFlow DELTA Max EB-User Manual
Order Confirmation:
Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and contact you via email or phone. If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees of up to 20% of the item's value may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (307) 317-7213. Cut off time is 4 pm EST.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of US (Hawaii and Alaska are exclusions).
Eco Solar Kits does not ship orders directly to Hawaii or Alaska. Clients needing delivery to these locations must arrange a freight forwarder and enter the forwarder’s address as the shipping address. Eco Solar Kits will then ship the order to the designated freight forwarder under our standard shipping terms.
Typically, orders are processed immediately upon receipt, taking approximately 1-4 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-6 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
- Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
- Restrictions on truck height or bridge laws during transportation
- Deliveries to islands
- Road or access restrictions
- Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Return and Refund Policy
At D&D Eco Power Goods LLC, we strive to ensure our customers are completely satisfied with their purchases. Our return and refund policies are designed to provide a fair and transparent process based on the delivery date of your item.
Return Eligibility
You have 30 days from the delivery date to initiate a return. To be eligible for a return, the item must meet the following conditions:
- Unused and packaging intact: The item must be in its original packaging and condition.
- All tags intact: Any tags must remain attached.
- Proof of purchase: You will need to provide a receipt or proof of purchase.
Items that do not meet these conditions will not be accepted for return.
Circumstances Under Which Returns Are Offered
- Canceling an Order: You may cancel your order before it has shipped. A 3% deduction will apply to cover platform fees from the total amount paid.
- Damaged on Arrival: If your item arrives damaged, please file the damage with the shipping carrier and contact us within 24 hours of delivery to assess the issue. We may request photos of the damage.
- Faulty Manufacturing or Broken After Use: Items with manufacturing defects or that break under normal use are covered under the manufacturer's warranty. Please contact us for guidance.
- Changed Your Mind: If you decide to return an item because you changed your mind, please ensure it meets the return eligibility criteria stated above.
- Exchanges: To expedite an exchange, return the unwanted item first and place a new order for the desired item.
- Wrong Product Received: If you receive the wrong item, please contact us immediately so we can rectify the issue.
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact Us: Reach out via phone at +1 (307) 317-7213, live chat on the website, or email us at hello@ecosolarkits.com . You can also fill out the contact form on our website.
- Provide Necessary Information: When contacting us, include:
- Your order number
- First and last name of the person who paid for the order
- A brief description of the issue
- Photos of the product (if applicable, especially for damaged items)
- Return Authorization: You will receive a return authorization from our team. Please note that returns without prior authorization will not be accepted.
- Shipping Instructions: Upon approval, it’s the customer's responsibility to obtain a return shipping label and receive instructions from the manufacturer on where to send the package.
- Return Shipping: Customers are responsible for return shipping costs, even if the return is due to a damaged or incorrect item.
Refund Policy
We prioritize customer satisfaction and aim to provide a seamless refund experience. This refund policy is based on the delivery date of your item to ensure fairness in the return process.
Circumstances Under Which Refunds Are Offered
- If the Products Never Arrived: If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue with the carrier and, if confirmed as lost, process a full refund.
- Damaged on Arrival: If your item arrives damaged, please notify us within 24 hours of delivery. We may ask for photographs of the damage to facilitate the refund process. Once approved, you will receive a full refund.
- Faulty Manufacturing or Broken After Use: Items that exhibit manufacturing defects or break under normal use are covered under our warranty. Please reach out to us with details of the issue, including photos. If the item is confirmed faulty, you will be eligible for a full refund or replacement, depending on your preference.
- Changed Their Mind: If you decide to return an item because you changed your mind, it must be returned in its original, unused condition, following the return policy guidelines. Once the return is approved, you will receive a refund, minus any applicable restocking fees.
- Wrong Product Received: If you receive an incorrect item, contact us immediately. We will provide instructions for returning the wrong product, and once received, you will be eligible for a full refund or exchange for the correct item.
When to Expect a Refund
Refunds will be processed based on the delivery date of the product. Once the manufacturer receives and inspects your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through your original payment method, typically within 10 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Information
- Return Window Extension: The return window is extended to 35 days during the following periods:
- Orders between Nov 25, 2024 and Nov 30, 2024
- Orders between Dec 25, 2024 and Dec 31, 2024
- Restocking Fee: Returns not related to damaged items may incur a 25% restocking fee.
- Refund Processing Time: The processing time for refunds is approximately 10 days from receipt of the returned item.
Contact Information
For any questions or concerns regarding our return or refund policy, please do not hesitate to contact us:
